Juston Arellano

Review of Healing Hands Ministries Inc

As far as actual treatment goes I haven't been tre...

As far as actual treatment goes I haven't been treated here yet. This review is for operations and communication.
I'm currently unemployed and was looking for a better option for sombody that is uninsured now. I stumbled across this clinic when doing searches online and saw it had decent reviews and the price was substantional lower then my normal clinic. You have to register to be seen before setting up a appointment, this is something I'm not use to. All new clinics I've ever been to you're allowed to make your appointment first and then either come early the day of your appointment or fill out paperwork at home before hand. I was told I could only register on Registration days and only at certain times and that I couldn't fill out the forms anywhere else but there. After registering they determine your price depending on your income and I was told $25 per visit which is $60 cheaper then my normal Dr being uninsured.

I setup a appointment for 9a on 11/15/2018 and when I went to sign in I was told I had to wait in line to sign in. There was about 10 people waiting in line to speak with the receptionists. To me this is a operational error, I've already setup a appointment, why do I need to wait in line to check in? Upon waiting in line to be checked in I was told that I was over 1 hr. late, that my appointment was at 8a. This is absurd, unacceptable and a total lack of communication. I was also told I'd have to wait several days before rescheduling since new patients are only seen on certain days.
From this experience I've decided to go elsewhere mainly for fear that if I do reschedule that I will be told that I came at the wrong time again.
For people that have low income the price per visit is a bargain and as far as other reviews go this place doesnt have any bad reviews for the actual Dr.'s. The bad reviews seem to be for the Dental office and for rude/lazy staff. I did witness being hung up on several times when trying to schedule my 1st appointment through the phone. It would have been nice if I was just placed on hold. As far as laziness/rudeness goes from the physical in office staff they were very antentive.
In conclusion I might give this place another shot but only if I'm in a financial bind.