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Family Shears

4 years ago

Placed order for showbags on the 6th of April. It ...

Placed order for showbags on the 6th of April. It took 9 bussiness days to process the order and be ready for shipping. Also charged $20 for postage that appears to be free now for new orders? Still no actual update or confirmation it has shipped since the 16th of April. Australia post issues due to covid19 are not Bensons doing, however, the lag from order to shipping is disappointing and adds to the frustration it's now caught up in a crippled post system. Perhaps they should be upfront on the lead time to process orders so customer expectations are not too high?

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