I purchased a pair of work boots for my son and 2 ...

I purchased a pair of work boots for my son and 2 months later the heel was coming off. I've been waiting for over a week now for someone to tell me if they will replace them or refund my money. Even though they reply that someone will be getting back to me within 2-3 business days it' been 7 days. I sent pictures as requested and still have heard nothing. This is poor customer service if they can't stand by their products. Obviously the boot which cost $134.00 was poorly made. Patty