Francesca Ruscitto

Review of Sonesta Resorts - St. Maarten

From the moment my sister and I arrived, it was a ...

From the moment my sister and I arrived, it was a chaos. We arrived there at 1:30 pm and check in supposedly was 3 pm, which was fine. However, once 3 pm arrived it was now stated our room wasn't ready. We waited patiently and now it's 5 pm and our room was not ready. When the room was finally ready, the keys weren't working. I had to go to front desk to get this sorted out. The next issue, not enough food, first come, first serve. The food was poor choices and limited. I had to get up earlier than what I normally do for when I go to work just to get some thing to eat for food was scarce.This was not acceptable. The hotel was understaffed and over booked. People everywhere, spinning their wheel as to where they would wind up. Staff was not helpful - rude to be honest. I work very hard to save and go on vacation as many people do and this was totally a poor choice of a hotel. I would like to have contact information for I am requesting some sort of credit to my stay.