Stanford Hospital lost my friend's wallet and van ...

Stanford Hospital lost my friend's wallet and van keys during his stay, during a scrambled room change, in which it was carelessly dropped on the floor. The wallet was allegedly placed in a safe, with a tracking number, but could not be located when my friend was discharged. The wallet contained everything, including his birth certificate, SS card, bank card, ID, etc. It also contained his address book with all his contacts. As a homeless individual, the loss of his van keys is the equivalent to the keys to his home. Also on this key ring were 3 small antique keys, which are the only things that my friend owned that had formerly belonged to his mother, and which can never be replaced. Stanford offered no help in finding these items, no compensation, no apology, and no concern. I cannot help but believe that if this had happened to myself or my husband, it would have been handled differently. But since it happened to someone who was homeless, no attempt was made to right this mistake. It has taken months of work and support to replace the wallet contents, but the antique keys and address book can never be recovered, which has caused my friend significant heartbreak. I was shocked and appalled at the lack of concern for this devastating incident.