Shirley Willis

Review of Graced Kennels

HORRIBLE SERVICE!!!! Dropped my dogs (2 mini poodl...

HORRIBLE SERVICE!!!! Dropped my dogs (2 mini poodles) off at 9:00 a.m they weren't done being groomed until 6:00 pm. It took them 9 HOURS to service my dogs. I was quoted $65 for the both of them and when I went to pay they charged me $85!!! They tried to justify the price because they said one of my dogs was being difficult, but he was locked in a kennel for 8 hours! Of course he is going to be difficult he had been overly anxious ALL DAY! I asked them to please work with me on the price given that they kept my dogs for so long but they REFUSED. I again stated I was not satisfied with the service and felt they were overcharging me, and the groomer said I could either pay or I could go home without my dogs. That woman literally held my dogs hostage and gave me NO choice but to pay her the $85 as if she deserved it. This is the MOST UNPROFESSIONAL dog groomer I have ever done business with. I will never do business with them again and I highly recommend that you don't either. DON'T WASTE YOUR TIME HERE. GO ELSE WHERE!