Devany Studnicka Review of Embassy Suites
Terrible Experience at this hotel.
Terrible Experience at this hotel.
Our room wasn't clean. I found skittles from the previous guests all over the floor in the bedroom. There were black marks on the wall and behind the door in the bathroom. There was a vent located directly next to the shower head (which was circa 1985, I'm sure) and it had dust bunnies on it so large that they were falling into the bathtub. The shower head barely let water come out - it took me 20 minutes just to attempt to wash the shampoo out of my hair.
We stayed on the "premium floor" so we had access to free snacks and soda from small vending machines. Except that by the time we got back to the hotel after 11pm, the vending machines were empty and no one had bothered to refill them. The only person on staff that seemed to be in a hurry to do anything for anyone was the maintenance person, who apparently doubles as the shuttle driver. Please make sure that if you take the shuttle anywhere, you understand that they stop offering shuttle rides at 11pm. No one told us that, so after texting the hotel for a ride and not hearing anything back after 10 minutes, I called the front desk of the hotel to ask for the shuttle to pick us up and take us back to the hotel. The woman who answered, told me the shuttle stops at 11. I replied that no one had told me that. She then said "well you'll need to call Uber or a cab or something." WHAT?!?! So that's what we did. We had to call an Uber for a ride back to the hotel.
I'm mostly disappointed that I've had such a wonderful experience staying at the Embassy Suites in Lincoln, NE (as well as other locations) and so I expected the same amazing hotel experience from the Embassy Suites in Overland Park - I was mistaken. I would NEVER stay at that location again. They should be ashamed of themselves and the way they "manage" that hotel. Why in the world would I again pay $200 to stay in a hotel that was, frankly, dirtier and more poorly managed than some hotels I've stayed in that were less than half the price?!? There are plenty of other hotels near that area - I highly suggest staying at one of those instead and save yourself the bad experience.
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