Justine Leiter

Review of Independent Jewellers

Unprofessional. I went to get a quote to replace a...

Unprofessional. I went to get a quote to replace a missing diamond from an old engagement ring. The women at the service center was incredibly abrasive and continually used slang/abbreviated terms that I was not familiar with. Each time I politely asked her to explain she would look at me like I was an idiot and respond in a very condescending tone.

Independent had been my first choice from reviews I had heard from friends, but based on this experience and the lack of professionalism I will not be returning. Regardless of if their quote ends up being the lowest.