The staff are very very incompetent, booking was a...

The staff are very very incompetent, booking was a nightmare. So first of all we called the front desk to cancel prestige for our first day, as we would arrive very late. And what does the front desk guy do? Cancelled the whole first day! So we call back and try to get it sorted out and 40 minutes later we get a new confermation letter that says our first day is $ 1,400! Instead of the $700 it just was, so we call back again, and this time the guy got it sorted out and was helpful, but wow wow wow, terrible incompetent staff. I ve been before and the rooms and restaurants are great but Jeez I haven t even left yet and my spring break is a nightmare!