Salim Punjani

Review of Albion Hotel

My weekend was ruined by your staff. Check yelp th...

My weekend was ruined by your staff. Check yelp this is my first ever review. Manager was great. Bell man Angel was very helpful. Valet and cleaning staff. But your front desk staff ruined my weekend. #NOTPETFRIENDLY #NOTEVENPEOPLEFRIENDLY

1. staff claimed you were a pet friendly hotel but I could not stay with my dog unless I had her entire medical history vet paperwork and complete vet file with me at the time of check in (which I did have at home 6 hours away bc no one told me I needed it at the time I booked the room and at the time I called the hotel to confirm it was pet friendly). By the way since you canceled my second night I stayed at #Dream #Dreamhotel #southbeach without ANY problems.

2. front desk staff member (I think name is Billy) told me i couldn't stay without paperwork. He told me this after i was checked in and getting bags up to room. He acted like a jerk. He Would not even listen to any suggestions or options I proposed. When i told him if you don't want my business I will leave but I want a refund he tell me I need to call hotels tonight 800 number my self and deal with it and he would not give me any paperwork to even explain to hotels tonight what happened to support a refund due to the misleading terms. After I show him my phone is dead since Ive been on the road for so long -- he points at the lobby phone and tells me to call hotel tonight and deal with it myself. That was completely out of line.

I will give Manager Carlos or Lucas his dues - he was nice enough to accommodate me because of the mis communication and the terms his hotel lists. But before he arrived there were two gentleman at the front desk. The latino staff member was a complete gentleman very nice and helpful. However, the head ache didnt stop there.

3. The next morning a different front desk staff member started calling my room at non stop starting 11:45 am; 12pm; 12:15pm; 12:30pm; 12:45pm continuously telling me check out was at 12pm. After I explained that I was given late check out yesterday for 1pm he cut me off and said there was no way I could have 1pm check out because he's the only one that authorizes late check outs. I asked him to pull my receipt and contract his hotel made me sign yesterday and then cal me back. When eh calls back he just says check out is at 12pm. when I asked him about the receipt he acknowledge it said 1pm check; acknowledge it was initialed and signed but he would to honor it since he didnt approve it. Although I did not agree I was already up and packing out things and should be out shortly. He kept calling and kept calling until I had to walk down stairs to confront him about how ridiculous this was. He continues to be a bigger jerk, irate, and telling me Check out is at 12pm. At this time it was 1pm; I was ready to check out; and I asked to speak with his manager again. I got him on the phone heard the whole I'm so sorry well address it. That was completely unacceptable.

Even with the headaches; I never once asked for any free upgrades or discounts because of your staffs actions or inconveniences; I even offered to pay additional to upgrade to the penthouse suite; i brought another customer later that to book a room because of your initial professionalism. This is after you canceled my second day and made me find a new hotel -- by the way #dreamhotel #southbeach was amazing from staff, to room, to rooftop pool and bar)canceled the second day of the reservation).

Unacceptable. Take some responsibility for your actions.