There were only bath towels in the room. No floor ...

There were only bath towels in the room. No floor towel for the Jacuzzi or small towels for hands. The jets in the Jacuzzi seemed only to be for show as they had very little power. The fireplace did not work and when we called for assistance they said the pilot were still turned off from summer. Well, it was November and that seemed unreasonable. Online, the check out time stated 12 and I was told it was 11 in person. They did allow for a late check out though. I called for this and still got a knock on the door and a phone call asking about us leaving before 12.