Jen Snow

Review of City Sightseeing San Francisco

Wow!! Ridiculously unnecessarily rude customer ser...

Wow!! Ridiculously unnecessarily rude customer service!! My friend is visiting and wanted to take this tour... It seemed like kind of a rip off to me, but since I'm not a native of SF & live in the east bay, I figured that maybe they could show or tell us about some stuff that I didn't know. I asked about their shuttle times from downtown to the office, where for some unknown reason you're required to pick up for their Golden Gate Bridge tour. They said they only had 3 shuttles from downtown within the space of 30 minutes starting at 8 am... uh.. OK?? I thought that was pretty inconvenient given that the tour appeared to run all day... but I thought maybe I was mistaken about that, so I followed up to confirm that the tour did run all day... nothing cheeky in my message, just simply asking if those were also the only time the tour ran. Their response was "No those are the shuttle times, that's what you were asking about." ?? That patronizing attitude is totally uncalled for! Why would you treat perfectly polite customers like that right off the bat??

Also... (although I didn't even say this to their customer service) why the heck are there only 3 buses early in the morning for a tour that runs all day?? What's the point of running a tour bus that picks up 22-35 minutes from BART?? It's completely pointless and a rip off!!

Their downtown tour is even a bigger rip-off. First of all, besides Chinatown, there is really nothing interesting to do downtown. Second of all, most of the stops are all in walking distance of each other, except for Fisherman's Warf, which is also boring, but also easily accessible by public transport!

Rude customer service and pointless, rip off tours - do not sign up with these guys!!