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This location let me down after years of good expe...

This location let me down after years of good experiences at other Discount Tire stores.

I've had two experiences with this store, one that went well until I got home, and another that made me take my business elsewhere.

1) I needed a replacement rim and tire for my car, and discount tire was able to get one in just a couple days. With the new one installed, they also offered a free tire rotation. I went ahead and waited for over an hour for them to rotate the tires (but they were busy, so I brushed it off). Once I got home, I noticed they got aggressive with an impact socket, and ruined the finish around one of the lugs of my wheels (see attached picture). I take great care of all of my cars, and this was sickening to see, because these wheels are $350 each.

2) This past week, I went in to get new tires on new aftermarket wheels. I showed up on time for my appointment, but it took 45 minutes for them to even pull my car in, and when they did, they discovered they didn't actually have my tires there. I had ordered specific tires after researching, and they had no equivalents in stock. I was told they would call around to other stores and call me back by Monday, since my original appt was on Friday. I agreed, rescheduled for the next Wednesday (having to take off early from work) and just went home.

On Monday, I followed up. The staff had no idea what I was talking about, had no record of my tires or needing to call around to ask, and their response when I asked about the tires being in by my NEW appt time, they said "well, we don't know if they'll be in. You can just call us, or reschedule if we don't have them." This was all AFTER I had been charged for my tires.

I got a refund and took my business elsewhere.

I've had good experiences with most discount tire stores, but this one is an exception. I recommend going up to the Lafayette Rd store if you are sticking with Discount Tire for your needs. I went for a local shop instead, who got me the same pricing, no waits, and much better service.

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