Michael B

Review of Schomp BMW

I worked here as a Client Advisor (CA's). If you'r...

I worked here as a Client Advisor (CA's). If you're buying a car here, please understand that the CA's are working on commission. We're scripted to say we're not. For each vehicle sold, the CA earns a flat rate, but for each product (accessories, extended parts and labor guarantee/warranty, gap insurance, anything additionally added to the price of the vehicle), including your interest rate (if financed via one of their lenders), the CA will earn a percentage of the sale. So it's in the CA's best interest to sell you as much add-ons as possible. (I'm not saying don't buy these add-ons, they really do offer some great protections for your vehicles) Yes, it doesn't matter if you buy a new car at 100k or a used one at 5k, they're going to earn that flat rate per vehicle sold. You're also going to get the same service if buying a 5k car or a 100k. There is absolutely no support for the CA's. When a client comes in, the CA has to find the car by themselves. This can take anywhere from 20 mins to 45 mins.. Sometimes they don't find the car at all because it was already sold, or sent off to auction. Once the CA finally finds the car, if it's dirty, they have to run it through the car wash, if it needs gas, they have to find someone with a gas card to fill up the tank, if the battery is dead, they have to find a battery jumper to jump-start the car.. So as a Client, you could be waiting for an hour easily before you get to see it.. As a client you will never receive a luxury customer service experience because management has the CA's doing everything on their own. If you sort by neg reviews, everything the customers are saying are true. And above is the reason why. The current leadership at this dealership do not represent Schomp values. If you're going to buy from here, understand that the CA's are working VERY hard for you, trust me, they're the only ones that truly care. And when you're frustrated with the buying process, they're 100 times more frustrated. They too want the deal to be done within an hour, but it's simply not possible..