Scarlett Donnert

Review of Ascension Health / TriMedx / M...

My father received a refund check 4 and a half mon...

My father received a refund check 4 and a half months after he passed. Since he no longer had a checking account and we couldn't cash it, I called Via Christi Health and they referred me to Ascension. I asked the lady from Ascension if it were possible to return the check and if a new one could be issued in my mother's name. I was to told to mail in the check and a new one would be written and submitted to my mother, that was May 9, 2018. I have allowed six months to go by, I wasn't sure how long it took to complete the process. When I called the Ascension number again, they said they could see that the check was voided, but they couldn't issue a new one. She also told me that the amount $260.60, "was a dinner and a movie for a family of five". There is other use for that money for my mom on a fixed income. Then, she proceed to tell me, I was to call Via Christi again, to let them know that I had just spoken to MSC and Via Christi would re-issue the check. If Via Christi had questions about if the check was voided, they would call for verification. So, I spent more time on the phone, only to be told by Via Christi that I had to call MSC back because Ascension handles the re-issuance of checks. AT one point, I was even told to make a three way connection call by getting MSC back on the phone while connecting with Via Christi at the same time. I am a customer, I don't mind being in a three way conversation, but to be told to make the three way connection myself was a bit too much. I was being bounced back and forth. I couldn't spend more time on the phone because I had to tend to my mother. I really have no clue were to turn to resolve this issue. I do not believe my experience falls in line with the Ascension mission statement.