Justin Skinner

Review of Sandals Montego Bay

Oh where to start.....

Oh where to start.....

The reservations process was amongst the worst experiences ever, however that is a Sandals problem, not s Sandals Montego Bay problem, so I'll stop there.

On to Sandals- Montego Bay....At arrival, the transport and check-in portion of the trip went very smooth...considering the COVID mess at the airport and Sandals travel agent spelling my name wrong on my airline reservation (TOTAL DEBACLE). After having a cocktail and lunch we were taken to our beachfront room (AKA basketball court and flea market view room)...I reached out to the front desk to ask to be relocated to another room....I was told that they would reach out to "Reservation" and that they would call me back...That was 9 days ago....I'm still waiting for a call. Reserved to the fact that I wasn't going to get any assistance, I decided to put up my feet, have a beer and watch some TV to decompress....oh wait, no cable....hmmm.... Well anyway, I went to make a reservation for dinner for our group and moved on....Had a good afternoon...7:30 came around and we went to dinner at Soy.....guess what??? NO RESERVATION was made for us....SMH...anyway they made room for us and dinner and service was great..very pleased. Next day I got up at 5:30, got a beach chair only to be yelled at by a butler because she was "going to" put her stuff there (Chairs were empty)...secured chairs then went to get a cup of coffee...guess what? All coffee machines available to guest were broken...after asking the Cafe de Paris folks if there was any place I could get a coffee they obliged and gave me a cup of the staff coffee (Cafe de Paris was great)...The remainder of the week went like this: Wake up and fight with butlers over chairs, eat breakfast, make reservations, drink and relax, get told they didn't have my reservation (every day except 1, but the one they actually had schedule the called and moved my time), have mediocre food (With the exception of the first say at Soy) and have a night cap. Repeat.

The final night of our trip the four us decided to return to Soy...of course they can't find our reservation...however, once again they sat us...45 min later we got our waters....after an hour or so the waiter came back and took our order...30 min later bits and pieces of our order started making it back to the table...1/2 was correct and 1/2 wasn't, pretty sure we got someone else's order...asked for straws 5 times....the waiter then proceeded to tell us that the new managers suck and that the two of them don't make one of the former manager...giggling the entire time...he was as high as a kite...hahaha...I literally thought I was on a hidden camera comedy show because there is no way a dining experience at a "Luxury resort" could be this bad.

PROS
Transport, check-in/out process, bar service, waiter service at the pool, and Catamaran trip

CONS
Rooms, responsiveness of the front desk, in room entertainment, mini-bar, dinner reservation process, restaurants and food (Excluding Cafe de Paris), service, smell around outdoor dining area, and fighting butlers for beach seating.

Overall, NOT a good experience. I would struggle to spend another 4k to go back to a Sandals resort because of this experience. I have shared this with everyone who has asked about my trip.