3 years ago

Between 3-4 stars as a rating.

Between 3-4 stars as a rating.
Service and the team on site were great. The hotel is basically through its prime. The lobby has a very confusing layout. The rooms (especially the bathrooms) are getting old, so even a tablet in the room doesn't help. The beds are unfortunately too hard and should be equipped with new mattresses in order to appeal to a younger target group. The towels are much too thin and in no way correspond to a 5 star hotel.
The breakfast team seemed a bit overwhelmed by the Sunday rush. The selection is very small compared to other LHW hotels or generally 5 star hotels and not appropriate. The large selection of excellent tasting fruits was the highlight. The selection is otherwise not worth mentioning and does not correspond to the standard of the hotel (as a positive example, the management should take a look at the breakfast in the Schlosshotel Bensberg, which is on the same price level. The rooms have also been well modernized and the beds have mattresses on which younger people can sleep.
Normally, as a LHW member, a small bottle of sparkling wine or something similar awaits us, but unfortunately that didn't happen here either. However, there was an upgrade to a room with a beautiful view.
The thermal bath was very pleasant and very relaxing. The hotel has kept this area at a very good level. The sauna is also okay, but it is an unusual trend in luxury hotels to have to pay extra for sauna use.
All in all a good hotel but not recommended for the price. In Wiesbaden you can better stay at the Radisson Blu zum Schwarzen Bock, which usually costs half the price (and has better mattresses).

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