Instructors are OK, but don't trust the crooks who...

Instructors are OK, but don't trust the crooks who manage the place.

I recently bought the ASP package for $1,500 dollars with assurances from both the owner, via Facebook, and from the used car salesman at the front desk, John, that if for any reason I decided it wasn't for me, I could get a partial refund of the $1,500, less the list price of whatever jumps I had taken.

It became obvious after a couple of jumps that I really was no good at it and was just pissing everyone off (my fault, not theirs) so I called it quits and talked by phone to John at the front desk, asking him to honor the agreement that he and the owner had made with me and issue me a partial refund.

He told me that he'd get back with me in a couple of days after speaking with his boss, but I haven't heard from him since--and it's been weeks. I have myself tried to call many times since but haven't gotten through. Once, I was actually hung up on.

Don't be fooled by this company's average 4.4-star rating. Companies can, and do, place fake reviews all the time. Learn from my mistake, and the mistakes of other negative reviewers. There are other places in the Phoenix area to skydive. Don't get ripped off.

These people have screwed me to the tune of $900. Don't let them do the same thing to you. They are not people of their word; as far as they're concerned, if it's not written down, it didn't happen.

ETA: Two positive reviews from one-review posters popped up right after the negative reviews by myself and reviewer John O'Keefe. Yes, they do appear to be posting fake positive reviews to offset the real negative ones. As I posted before, caveat emptor.