Linda Eady

Review of Keller Services Inc.

We are senior citizens living on a fixed income. ...

We are senior citizens living on a fixed income. We will only trust KELLER SERVICES for our heating/AC from now on. We had been using another (large) company that our builder used for many years, but they suddenly shut down and subsequently reopened - apparently under new ownership but with the same name. The last time they came to do maintenance, not only did they do a poor job but ominously noted that various components were worn and wrote "Breakdown and/or failure is expected in near future" along with a recommendation that we replace all three of our systems at a discounted price of over $37,000 (price valid only for one week, by the way).

We called KELLER SERVICES and Brian came out to inspect our systems. He also completed work that the other company failed to do: (1) cleared a blocked drain (which the other company failed to notice, (2) closed a filter door on a unit (that the other company left standing wide open), (3) secured the filter doors on all three units (the other company left the screws on the floor), and (4) washed all three systems (apparently that's not part of what the other company considers necessary for maintenance).

In addition, he replaced only ONE part rather than arm-twisting us into spending $37,000.

It appears that other company has no qualms about trying to take advantage of seniors using scare tactics. KELLER SERVICES has integrity and doesn't operate dishonestly. Brian gave us the facts about our systems straightforwardly so that we could understand and decide what we wanted done. We appreciate his honesty and obvious pride in his work. We'll only use KELLER SERVICES from now on!