Jonathan Frontado

Review of The Epic Hotel - The River Lou...

Location: convenient and close to multiple dining ...

Location: convenient and close to multiple dining options.

Rooms: The rooms were probably really nice sometime ago but they feel rundown these days with lots of signs of wear and tear throughout. Mine had a musty/stuffy smell that wouldn t go away. I reported it as soon as I got to the room and the front desk offered to spray it, which resulted in a lovely combination of musty + febreze. The iron in the room wasn t working either. Black particles sprayed from the steam nozzles when I tried to iron a shirt. I reported it to the front desk and they offered to credit my account.

Service: The staff was very friendly and did their best to resolve the issues with the aging and not properly maintained rooms.

Food: I only experience room service breakfast and the food was fine. Menu had variety and the dishes were well executed.

Common Areas: the pool area feels like it s lacking maintenance and showing signs of wear and tear, just like the room. The area is desperately asking for a makeover.