I'd definitely give McGee & Co. 5 stars for beauti...

I'd definitely give McGee & Co. 5 stars for beautiful products but I'm so sad to say that my first online ordering experience has been a bummer. I ordered two rugs during their Memorial Day sale in May. Because of the high volume of orders the rugs weren't expected to be delivered until July (for beautiful rugs on sale - I was okay with the wait). One of the rugs ended up delivering a month early but unfortunately it arrived with a huge hole from the shipping process (not McGee's fault!). I immediately sent an email with pictures of the damaged rug to customer service who informed me, four days later, that the claim process with their rug distributor could take 2-3 weeks. I was never given return labels for the damaged item nor was a replacement rug ordered. After following up again almost 3 weeks later, the rep I spoke with (who was helpful!) was able to FINALLY order a replacement rug and send return labels to at least somewhat reconcile this issue. LONG story short - lovely company but customer service/problem solving seems to be lacking :(