ordered a desk and chair on 1 May. the chair arriv...

ordered a desk and chair on 1 May. the chair arrived within 5 working days. the 'next day' desk - still no sign of delivery. I chased in mid-may after the original expected delivery date of 12 May, a few days later they replied stating my desk was currently not available but offered an alternative that was nothing like the desk i ordered. I said i'd wait for the desk, as they were still advertising/taking orders for the same desk on their website! since then heard nothing, over a week ago sent a letter demanding delivery of item or refund as per my rights under the Consumer Rights Act. I have heard NOTHING. And yet, they are still advertising the desk on their site! So i have been without my desk that I desperately need, and no refund so I cannot purchase one from anywhere else. thanks a lot furniture@work.