I went to pick up my passport at 2pm as they said ...

I went to pick up my passport at 2pm as they said and to my surprise in July they have all of us standing outside in the middle of the afternoon in Dubai summer. You are embarrassing me as an American and I am shocked that you think this is okay. It is very bad to leave people standing in this heat and with masks. No one is even at the window for collection and it is 2 :15.... we have been standing for 20 plus minutes