Today I went for the first time with my nephews. F...

Today I went for the first time with my nephews. Firstly the booking i had made was not in thw correct name and the women on reception was rude when I was trying to talk to my nephew explaining what a sign said. Like I'm unable to read?! After paying the women took forever to get our bowling shoes while she talked with another staff member about someone else. And said to keep our shoes with us, when other bowling alleys do take your shoes?! The velcro on one of my nephews shoes kept coming undone, so I had to go back with them and change them. Altho no one was on the reception and couldntbsee any staff anywhere so I just sealed them myself. We were short on time for a booked table. Once on the alley we couldn't find bowling balls light enough for my nephews so again had to go back to reception and wait until someone turned up eventually. She told me balls were behind the reception?! Why not tell us that on arriving??? The lane barrier on one side was broken and the pins kept falling into the alley and again had to keep going back to the staff to fix the problem. After many times of this happening I didn't bother saying anything because I had to take my 3 and 6 year old nephews with me each time as they don't like being left alone. Then the machine stuck at one point. So had to go again try and find someone which I was told in a very uncaring way that I needed to bowl another ball to reset the machine. All in all quite a stressful experience at a very dingey bowling alley! I'd not go back again!! Awful awful awful!