Srikant Singhvi

Review of Habtoor Grand Resort & Spa

EDITED (5th Jan 2021): I am editing this review af...

EDITED (5th Jan 2021): I am editing this review after the Manager (Mr. Ahmed) reached out to us while checking-out and personally apologised for the poor experience, which appears to be largely driven by inefficiencies due to COVID and the hotel running at 100% occupancy.

Although this isn't a valid enough reason for poor food quality in Luciano's and Dhiyafa + the general tardiness throughout the resort, it's pleasing to see that the front-desk management cares and are keen to promptly act on the feedback they've received from guests similar to us.

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2nd Jan 2021

Most pathetic experience, by a mile. The lobby during check-in hours is a royal mess with unresponsive staff who appear to have no understanding of what hospitality is all about. Hard to believe this is classed as a 5 star property within the Marriot Bonvoy programme - amenities, food, and overall experience are shouting for a 3 or 4 star rating.

Do not get fooled by the Google ratings. Stick with Booking.com ratings.