I feel awful for the people that have to deal with...

I feel awful for the people that have to deal with the individual responding to these comments. This person seems so argumentative and volatile. Disclosing private information such as "Sorry you gave us a bad review. It is tough when you don't pay your rent and trash a house" or "the tenant being angry about having to show the property to prospective tenants and not upholding their end of the lease agreement" is blatantly uncalled for and unprofessional. Massey Real Estate, do something about it because this person is ruining your image!!!