Over a year and a half ago someone broke a large p...

Over a year and a half ago someone broke a large plate glass window at work. The dude who did it was put on probation and paid up, but the probation office has been dragging their feet getting us the funds. We have to pretty much call every day in a row for a week to get a response. They keep saying they'll mail us paperwork that never comes to release the funds to us. I told them if they didn't resolve the situation we'd be filing a complaint which I'm going to do Monday morning. Its ridiculous.