I wanted to share my experience today at the Chik-...

I wanted to share my experience today at the Chik-Fil-A off of First Colonial Road. Let me preface by saying that I ve always been a Chik-Fil-A fan. The experience and customer experience is in a different league entirely on it s own that I d argue you shouldn t even categorize it as part of the fast food business. The employees are pleasant, the quality control on making sure you have the right order is great, and the cleanliness is on par. Even the drive-thru experiences with employees outside with their tablets helping to get you through the line more quickly. But today I was really impressed. After ordering through the drive thru and pulling up to the window, I realized that I had forgotten my wallet at home. I live maybe 3 miles away so my plan was to ask if they wouldn t mind holding onto it and I d circle back or come in to the location and pick up in about 15 minutes. I asked the woman who was there at the window if I could go back home and grab my wallet since I d left it and I apologize. She said to me absolutely not-I ve got this one. I tried to tell her that it really wasn t necessary but she insisted. I didn t catch her name but I appreciate her gesture of selflessness. Chik Fil A already had my support and I didn t think my view of their franchise could be any higher....until today.