Complete Con. This company takes money for flights...

Complete Con. This company takes money for flights it can't provide tickets for, holds onto the cash and tries to get people to purchase more expensive flights at a later date. Here is my experience:

- I saw a deal on Skyscanner for a cheap flight from Manchester to Hanoi.
- I purchased the ticket, the money was reserved from my account and Travelpack sent me an email immediately saying there weren't any seats left.
- I rang their call centre in India who said they were trying to resolve the issue with the airline and would call back in 20 minutes.
- 30 minutes later I received no call so I called them back. They said they need an hour and would call me back.
- One hour later I had not received a call so I called them back. They told me they tried to get through to me but my phone was ngaged. It wasn't, they were lieing.
-After 30 minutes on hold and plenty of arguing they agreed to give me a full refund
- I went to my bank who told me the money was still resereved in my account (i.e. I can't spend the money)
- I wrote a negative review on their facebook page
- Their customer service manager called me up unnanounced and started a completely bizzare 12 minute argument with me where she tried to describe how all travel agencies have the same problems. Despite me asking her to hang up around 7-8 times, she refused and kept asking me to take down the negative reviews.

This company will attempt to take your money and hold onto it for as long as they can so they can either make money of the interest or sell you more expensive flights closer to the dates. I would avoid them at all costs. If you don't trust this review please visit their facebook page or trustpilot where you can see dozens of similar reviews to mine.