JOHN HENNESSY Review of Hudson Nissan in Charleston SC
My review keeps being taken down by Nissan which i...
My review keeps being taken down by Nissan which is illegal under the Federal trade commission (The Review is 100% factual). Hopefully they don't remove this one.
for the third time here is my review. Bought a new truck (FACTS), brought it home and wife instantly noticed what we thought was a stain in backseat (FACTS). Since they were closed at that point I called the next morning to the service department to bring it to their attention (FACTS). Was informed that I could bring it in when I got the car serviced for its initial oil change if that was ok or they could get me in sooner (FACTS). None of us thought it was a big deal so I agreed to just have them look at it when I brought it in.
During the time prior to my first service appointment I started having issues with my car stalling (Battery connection), some issues with the sensors randomly turning on and off, a issue with the RPM's and just odd electrical issues (FACTS). When I brought it in for my service they said it was a connection issue with my battery, an exposed wire and there was a recall on some sort of electrical thing. They mentioned harness but it was something related to that. They fixed the battery issue and exposed wiring which seemed to fix my sensors and the RPM issue and had to order parts for the recall item (FACTS). They inspected the back seat and the stain and hired someone to come out and clean it. The stain did not come out. James in service (Great guy) Apologized and said next week when it comes for the recall issue they will take care of the seat. (FACTS)
Brought truck in the following Monday. Wednesday they called and said recall work was done. I asked about the stain and James said its out, I just checked myself (FACTS). I came in and picked it up and instantly checked the back seat. Stain still there. James said sir I promise it looked to be gone when i text you. He stated I could leave it again and that he hired 2 separate companies to get the stain out (FACTS). I couldnt leave it again. My salesmen Jeff (AMAZING guy) was following along with the progress and said pull truck around. He found that it wasnt a stain but actually the seat fabric stretching and coming apart. He went in and got the sales manager. Manager came out and said he would send pictures to nissan and mentioned possibility of swapping me into another vehicle if need be. I was told he would call me when they figured out best option. I never heard back from him but did get a call from Clay. (FACTS). Clay said he would look into swapping me out.
Fast forward to a few days later. Got an offer sent to me. They offered me $5500 less for my truck to be traded in than I paid 4 months earlier and offered me a 2021 Titan for $45,235. Now that exact Truck (Matched VIN) is listed on their Website for $40,877. This would take my loan from $39,500 to $50,200. (Facts as I have pictures of the offer). So why did they try to sell me a truck for 5K more than any new customer would pay at most (if they didnt negotiate). So now I have a truck that has had electrical issues (multiple but fixed) (FACTS) and a bad interior fabric on back seat (not fixed FACTS) and I have owned it for 4 months and Hudson keeps removing my review informing everyone of the FACTS. Honestly I just want my seat fixed and them to stand behind their 4 month old product. I will be contacting corporate with all the texts Ive received from the salesmen who has been updating me along the way.
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