Rude staff, poor service. Booked a number of rooms...

Rude staff, poor service. Booked a number of rooms for my 21st Birthday to find out one room has been cancelled so half the family can t stay. The hotel were rude and very unhelpful on the phone. I was told there was nothing they can do. The rooms have been booked for months. Would not recommend. They do not look after there customers and only care about money.