Brian Clark

Review of Sanctuary at Wilmington Place

Where to begin. I will not post any newer incident...

Where to begin. I will not post any newer incidents ; as these will be reflected to our attorneys. And the events that I do post now are ones that the administrative staff are already aware of.

The staff at the sanctuary are "kind" but as far as making sure they take care of special needs or requirements of their patients - they absolutely should be discredited. Facilities such as the sanctuary are suppose to provide qualified care to their patients as an ongoing event - not act like they care when in truth they do not. The only way that I can suggest their actions and accountability when things go wrong is detestable. My mother stayed at the sanctuary during the course of recovery from pneumonia and found herself waiting an hour or longer to get anyone into her room when the call light was put on. She was tested and shown to have some sort of anemia - and it took them over 5 days from the point of finding out that she had anemia to getting a stool sample to see if there was blood present in her stools. This is due to the fact that the aids and the nurses routinely fail to communicate information to one another. And when identified problems were referred to the administrative staff there - nothing was changed, instead the aids and nurses grew hateful and did things which indicated their vindictive nature towards patient complaints such as waking her up in the middle of the night, threatening her, making her wait long periods of time before answering, occasionally they would fail to come at all. Covering for one another when issues did arise, and I caught one having no problem lying straight to my face. Our family has decided to seek an attorney because no one should have to experience this kind of treatment of self or a loved one.

The sort of events that my mother experienced has induced stress upon her life, to where she has been having to take anxiety pills.

I would highly suggest that you ignore the fluff that the staff and nurses give to you if you have a loved one at this facility - and talk to them carefully to see if they are being treated like a human being with needs, and if those needs are being met.

The only reason I did not give this place one star was because of the treatment by a couple of people, and the staff in the physical therapy group. They were giving my mom showers, they were treating her yeast infection, they were doing the job that the aids and the nurses should have been doing but were not. If the facility was filled with staff such as from their therapy division it might be a good place - unfortunately therapy is only available the weekdays and in the am - not in the evenings or the weekends.

Ultimately, if you do have a family member in need of specialized care - or something that requires more than the occasional bed changing - I would look elsewhere.