MATT G

Review of IMT Insurance

We went to IMT at our banks referral, all was fine...

We went to IMT at our banks referral, all was fine for the first year or so. Then we were going to be late on a payment, we called them to let them know and that we would pay it in a week. They charged a $20.00 fee for being late.
I can understand the fee but to make the late payment they had to take us off auto withdrawls and they told my wife she had to set it up again online but the site wouldn't let her so they said they would fix it.
Then we received another late fee the following month because we couldn't get back on auto draft.

Again, I can tolerate this fee as well, but starting to get frustrated.
Then the next month the auto draft still wast taken care of and we received another fee as well as an increase in our rate.
My wife called to inquire as to why our rate increased and why we cant get back on auto pay. They said the rate increase "was in case anything happens"! Really! that is their answer! They did finally helped her get back on auto pay after over $60 in fees but no offer to refund any of them.

So, we decided we are tired of IMT and to go to another insurance agency to stop the fees. We called IMT to find out when we could stop their service without fees and we were told they would call us back. The following month I called them to see if they were going to follow up or not and I also asked them to provide my homeowners rate without a group auto discount. I was told that someone would follow up within the week but they didn't. I called back the following month and was told I would receive a call asap, but 3 months later and I have never received ONE follow up call!

This company raises rates with no explanation and does not return calls. They also charge unreasonable fees for issues they had a hand in, I would avoid them if possible.