They kept telling me I needed to send an email and...

They kept telling me I needed to send an email and I kept repeating I did already. They would not listen until I told them what email I sent my request for information too. I felt like they didn t listen or want to help and just wanted to get rid of me. They wouldn t even allow me to us the restroom. But Security was nice and professional when I asked questions. Nightmare experience due to bad communication and customer service skills.