I unfortunately had to put my cat down. When I cal...

I unfortunately had to put my cat down. When I called them and explained my dire situation, they were very sympathetic and were able to assist me that morning. I was given condolences and timely service. I had called Cleveland animal hospital first. The woman who answered the phone said that they were booked and if I wanted to I could come in the afternoon and they MIGHT be able to help me. She didn't seem understanding or seem to care about my situation at all. I highly recommend Big Thicket over Cleveland Animal hospital.