V. P.

Review of SMA Solar Technology AG

In 2017, I acquired a photovoltaic system with an ...

In 2017, I acquired a photovoltaic system with an SMA inverter and the SMA Home Manager 2.0. The system works so far perfectly. However, the full potential of the system can not be exhausted, as the Home Manager can only be coupled with Edimax radio-controlled sockets. And the Edimax radio-controlled sockets are anything but an asset (to the relevant experience reports can be referred in this regard).

Since I prefer TP-Link radio sockets or use in my household, I turned directly to SMA and asked if it is intended in the near future to extend the compatibility of the Home Manager with additional radio sockets software update or Edimax the only compatible can stay.

Then I got the following answer: "... thank you for contacting us and we will gladly answer your request.

We are currently in service no further information. Please contact your dealer.

Thank you and best regards ... "

I have never received such an unimportant answer. One wonders what qualification the staff has in the service area. Too high requirements scent on it anyhow can not be asked. How should the retailer answer this question to me if even the manufacturer does not know the answer?

Due to the lack of compatibility, I would have rated SMA with three stars. Paired with the aforementioned answer from the manufacturer, unfortunately, I can not award more than one star. A subsequent revaluation I expressly before me.