I went to the Barclay center for the first time ev...

I went to the Barclay center for the first time ever with my family to see the New York Liberty and the Seattle storm on August 11th, 2019. From the time we walked in the door till the time we left the building the customer service was horrendous. To specify we were not greeting while entering the VIP section because we had suite tickets for family. They automatically assumed we needed to be at a different entrance. finally when we were able to speak to explain that we were in the right place they gave us attitude about checking us in. Than when the game concluded and we were gathering our belongings to leave our suite and staff member entered and asked if we had tickets to enter this suite, our answer was of course how else would we have gotten in? when we left we stopped at the rest room right outside the suite, and found that same staff member leaving the suite with a plate of food that was left over from our suite. My family and I than proceeded to the court where we were going to meet a close friend who played on the Seattle Storm. On our way to the court the staff were literally shooing us away with their hand motions to turn around and go the other way before letting us speak to tell them why were walking in the direction toward them. Finally they stopped shooing us away for us to explain we needed to head to the court. a staff member told us the younger children under five did not need the wristband to go to the court, as this staff member was explaining where we needed to go another staff member came over and jumped in when they did not know the details of what was going on and aggressively started talking to us and telling us something different from the other staff member in a very derogatory tone and manor that was very unprofessional and not polite manor. We finally get to the court side and once again we were shooed to go to the other side of the court when we directed to go in the direction we were going in. At this Point of aggravation with the staff being unprofessional and rude I was at my limit. the security on the court were extremely rude considering what my family and I had to deal with on our way down to the court, they just added. this specific security man name Louie was talking to my kids very disrespectful he told the older girls to "tell those little kids and make them stop running around and they need to sit down" these girls are twelve and ten. You don't speak to a persons child to get their other children, you simple ask the adults if they can have their children to sit down. then my sister in law and i went to the restroom in the players tunnel leading to the locker room with no issues. my brother was standing near the hoop when we came back. when we came back my brother went to use the restroom in the same tunnel. where there was a number of guards were located this same rude guard Louie jumped and asked the other guards where my brother was going to keep eyes on him. I gave him a look and did not say anything to him because his attitude and mannerism were very disrespectful and rude. He than turned to me and told me that i could not stand next to the bleachers I needed to go sit down also in a disrespectful manner. By this time I had enough of this guard and the entire staff and was ready to take the kids and my family and leave without seeing the close friend we were waiting to see. i spoke to the head supervisors on the shift. They were the only people in the building that were respectful and apologized for the disrespect we experienced throughout the building. we have been to a number of facilities and this by far was the worst experience we have ever had. My brother has played overseas in man countries and has played in the NBA so like I said we have been to a number of places and this by far was the worst experience ever!