PatrickFields Security

Review of Dsi logistics

I ordered a refrigerator from Lowes in St Roberts ...

I ordered a refrigerator from Lowes in St Roberts Missouri. The first text message I received said they would be at my residence in approximately 30 min. We waited nearly an hour and a half. The delivery drivers did not show up. I called the drivers and told them to leave the refrigerator on the front porch and I would get it into the house and install it. Several hours later I received a voicemail saying that the delivery truck was stuck in the mud and was waiting for a tow truck and my delivery would be delayed once again. After returning home they had just left the refrigerator underneath the car port. I placed it in the garage so I could move it the next morning. I went out to move the refrigerator the next morning and noticed part of my yard had flooded. I went down to the end of my drive way and half of my culvert had been crushed and was causing the yard to flood and washing the driveway out. The delivery truck had gotten stuck in my ditch and had to be towed out. Several thounds of dollars worth of damage was done. I contacted the claims department and sent pictures upon their request. They said I would be contacted in 3 business days. I was never contacted. A week later I was contacted by a different claims representative requesting pictures once again. I sent the pictures again and was once again told I would be contacted in three days. I was never contacted. I called the representative and was told I needed to obtain two quotes to have my driveway repaired. I sent both quotes on Monday 10/04/2021. I still have not been contacted by the claim representative. I guess I will have to call and file a police report for these damages and press charges against the drivers who delivered to my property since apparently DSI Logistics cant handle claims or customer service. If Lowes continues to use this delivery service I believe it will greatly impact their reputation.