Keana Condon

Review of Taylor Made Realty

The home was beautiful but....it had spiderwebs in...

The home was beautiful but....it had spiderwebs in every corner of the floors, ceiling and windows, the water was brown and smelled like rust, most of the drains were rusted, the fire place did not work, the ice machine in the refrigerator did not work, and we had hot water for a total of 4 hours during a 48 hour stay. Out of all of those things the only thing that bothered us was the fact there was not hot water everything else we were able to make the best of. I invited all these ladies to enjoy a weekend get away and we could not enjoy it with no hot water some of us had not choice but to take a cold shower because it was that time of the month for us. The first night is when it was discovered by then maintenance was gone for the day and did not show up until the next day at 1pm so that meant again the same women had to take a cold shower before he got there we could not turn the heat up because we wanted to follow the rules we couldn't turn the fire place on to warm up either. The maintenance man came fixed the hot water tank and the fire place so we thought. We had to wait until 2pm for the water to get hot by the time 10 of us got showered the hot water was gone again it was getting dark and we could not do any activities that was planned and there were 2 ladies that couldn't take shower. I thought the hot water needed to build up again so we waited until 5pm but there was not hot water again so I called for maintenance again but they were done for the day that night before we went to sleep we turned the fireplace off but tried to turn it back on the next morning but it was broken again. I was told we were priority and we would be the first house at 9am but he did not show until 11am. I'm glad I called they day before for a late check-out because there was no way we would have been out by 12. This maintenance man said the hot water tank was broken he can reset it but there is a piece that needed order and he didn't know why the first maintenance man didn't know that. I called and spoke with Abby because I felt like we should be accommodated for our weekend stay she apologized and stated that the experience that we had was not how Taylor Made works and that the reservation manager Chris would call me back to accommodate us for our stay on Monday morning. Chris did not call me Monday morning so I called and spoke to Kim Monday afternoon she put me on hold came back and said Chris was on a call upstairs and would call me back I advise her that Chris was to call me back this morning and never did she apologized and said she will call me back today (Monday) it is now Thursday and still no call back. All we want is a peaceful weekend in a Taylor made property that has working hot water for 48 hour we would go back to the same home because like I said it is a beautiful home you just have to fix those things. My main reason for coming was because my brother passed away I just wanted to relax in the jacuzzi tub in the Master bedroom and reflect on the good times that I shared with my brother and I couldn't. I'm not asking for any money back I'm asking for a weekend in the Pinnacle Retreat again with everything fixed and I do understand that some of these home may have minor hiccups but I also feel that we should be accommodated for our stay there not having hot water is unacceptable. How would you feel if you paid to rent a home and you only had hit water for 4 hours out of 48 hour?

Funny how after I submitted a poor review on Taylor Made Facebook page and their site I received a email from Johnny Hennessey saying Chris called me but she didn't. He insulted me with offering $100 back and $75 credit towards my next stay. The cost just to rent a 7 passenger truck was $468 the cost of gas's in that truck was $70 plus my personal car $40 for gas not even including the other Mini Van and mini SUV's gas cost.

I will be contacting the BBB of greater Maryland and Garrett County Commerce of Chamber by the end of next week if this issue is not resolved without insult I myself is a business owner and this is not acceptable at all.