LaFay Richardson

Review of Jackson Automotive Group

For the last few months, I had been in search for ...

For the last few months, I had been in search for a new Mercedes Benz SUV; and was in between the GLA and GLK models. Because I live in Alabama, I stretched my search over a 250 mile radius; and was led to Jackson Automotive. I was in total awe with the customer service. Mike Apperson, Sales, was courteous at our first encounter. He walked the lot with me; and when I was not ready to commit to buying, he did not exasperate. He listened and understood my needs and what I wanted in a SUV [features]; and he remained patient as I asserted my desires in a new vehicle. When the perfect GLK 350 [2014] arrived on the lot, Mike contacted me and it was the SUV that I actually bought. I enjoyed working with Mike because of his attentiveness, patience, courtesy, and professionalism. Mike was on point when he found the right SUV for me; and that was all because of his concern for my interest. Robert Lee, Management, and Scott Chambers, General Sales Manager, were both great to work with as well. Awesome experience, above and beyond my expectations; and I have every intention of buying my new sedan next year from Jackson Automotive.