Worst service ever! Internet was installed a month...

Worst service ever! Internet was installed a month ago without issue. the day after installation. some guy is walking across our lawn he's the "inspector" he tells us. Two Days later we have a cable cord running from our neighbors lawn, down the end of our driveway across the entire front lawn to the side of our house. I call because I want to know why this wire shows up, and could it have anything to do with our computer running at a much slower speed than what we are paying for? They send out another technician I am told that we will not be charged for this person to come out. He feeds us some stupid excuse that our laptop isn't equipped to handle the speed. The next day, Another "inspector" comes out just wandering on our lawn, he tells us someone will be out to bury cord in 5-10 business days. Internet supposedly wasn't correctly installed initially. It's now a month later and the cord is still there. I just spent over 2 hours on the phone trying to get an answer as to why I was charged a second 50.00 technician fee, and why hasn't cord been buried. Thanks for wasting my time!