Despite visiting this resort for the past 20 years...

Despite visiting this resort for the past 20 years, with 16 of my closest friends, for 5 to 6 nights...I could not get a returned call or assistance from this resort for scheduling purposes. I called a few times, was "greeted" with rudeness and then brushed off despite the messages Ive left. No worries, we've found another location near by for MUCH MUCH less than I've been paying at the Palace. Shop around.