Dhawal Karak

Review of Arabian Courtyard Hotel & Spa

Very poor service. Complementary foods were rotten...

Very poor service. Complementary foods were rotten. I'm surprised for its having rated 4star hotel. Customer Service staff doesn't understand my needs of feels like the hotel management instruction to them is very strict them for cutting hotel cost down. Never refill toilet tissues daily and bath mat. Staffs seem helpless. Before flying from UK I did send email to hotel asking for more info regarding shuttle. But no answer even after 3 emails. No help for luggage help while we leaving. Really very bad standard. Do not get trap by seeing hotel 4 star rating. It's not what you expect. Charges are higher than UK's 4 star and service is like no where.
Check Name - Mr n Mrs Savania Date of booking from 25/03/2017 till 01/04/2017.. I hope that's the answer for your response