Our massages were great and the customer service o...

Our massages were great and the customer service on the massage side was very professional and kind. However, I agree with the fact that this spa does allow too many people in and yet do not have the facilities to accommodate...
-Two bathrooms for ladies and three showers, waiting in line for both.
-To return the towels and bathrobes you are carrying them all the way to the front desk (two buildings apart) instead of having a drop off place near the bathrooms.
-Towel system was confusing, the woman I spoke to at the front desk told us that we can exchange our towels during our stay if they get too wet. Then when we went to exchange them as she said (they are very small so get soaked quickly) we were served by a different employee who seemed very confused as to why we wanted to exchange for dry towels?
-Front desk staff was not welcoming or happy to help with general questions