Very disappointed in the customer service. Test dr...

Very disappointed in the customer service. Test drove a car on Monday night and the salesman we were working with honestly knew nothing about cars. He kept telling us that he just sells the car he is not parts and service. After being put what feels like the ringer for 4 days I finally had enough. Was told earlier this afternoon that all of my financing was approved. Only to be called a short time later to tell me that was not the case. Why would you tell us that everything was good and we could sign paperwork tonight then all of a sudden oh wait no it's not approved. What kind of customer service is that? I honestly expected more from Toyota. My family has been driving Toyota's my entire life and we have always had exceptional customer service. Well that was in NS apparently same standards don't apply to Alberta. Just all around disappointed. Should have went with my gut feeling after going for the test drive on Monday night when the salesman didn't have any answers to some of our simple questions or offer to try and find out for us. Btw salesman was Mo. If I ever decide to buy in the future I will be going to either Edmonton or Calgary. Not going through this with RD again. Want to clarify I'm not upset about not being approved I'm mad for the way things were handled or I guess not handled.