Customer service has really gone downhill. I have ...

Customer service has really gone downhill. I have been a devoted customer of this company for many years. When inquiring about an order that is over 10 business days late in shipping out they completely ignored my email. When reaching out via their live chat, they still could not answer my question and just made excuse after excuse about Covid-19 and how overwhelmed they are. I was not even given an option to cancel my order as it has been sitting in the warehouse all this time. I will be taking my business somewhere else as Fire Mountain Gems has become unreliable.