We experienced some very disappointing series of e...

We experienced some very disappointing series of events. The room that had the issues was 542 and the room that we had to move to was 346. Here are the issues we encountered:

1. The thermostat and heater did not work properly. We did not have heat and the room and it was very cold. We did not notice this until Friday night as we had business to conduct and when we got back, it was late to have maintenance come and deal with that issue so we slept through it. The next day, we called and the super came to see what the problem was and acknowledged that there was a problem. After this, he brings up to small space heaters and plugs them in as we were initially told that there weren t any other rooms available. Then the heaters blew the breaker and we lost power in the room. The Super had to come back and reset the breaker for the power.

2. We got downgraded to a smaller room when we paid to have the bigger room. This was an inconvenience on it s own as we had to re-pack and move all of our stuff.

3. The water in room 542 was not consistent and it fluctuated a lot (either too hot or cold). Super came to look into this issue as well.

4. We put the privacy tag on the front door but the room got cleaned anyways. We called about this and they said that it wasn t on the door but when we arrived to our room we saw it on the floor in the hallway in front of our door. The tags do not stay well on the doors and even someone walking by could ve knocked it down. I would assume they would see it on the floor and think this as well as I wouldn t leave the privacy tag in the hallway on the floor.

In the downgraded room, the water in the tub would not drain properly and we were showering in lower shin high water.

All of these issues combined and with the amount of time the engineer came in the room (Super was very helpful though) overall it was a very bad experience and unacceptable at a hotel of this caliber. I am never a complainer and I usually just accept certain things but in this case it was not just one thing, it was a series of multiple dissatisfactions.

We were told to contact the Manager via e-mail and we did this and followed up with him and till this day I have not received a response. Due to these issues, I decided to write a review.