SALES:

SALES:
I have purchased all three of my last three new vehicles from Koons in Manassas, with no hassles or regrets whatsoever. In 2004, my wife and I drove the lot one night while they were closed, and we picked out the vehicle we wanted (they had the exact options in stock, and we had already researched everything out and knew to the penny what it'd cost for a GM Employee). I called that night, left a message with the stock number, and my first sales consultant, Bill, called me back the next morning to come on over, where he helped me work through the GM Employee Purchase Program. He made sure I also received all other financial incentives and rebates, walked me through operating all the features, getting OnStar and XM activated, all with no upselling. The only upselling you might experience is with the options for undercoatings and paint care, upholstery care, etc., and if you kindly tell them you're not interested (which I wasn't), the sales pitch will quickly stop (unlike the hard sell from some other places). Upon my return at the end of 2006 for my second purchase, I was surprised to learn from them that Bill had actually passed away. I was saddened; however, Koons has a team of excellent folks, and Sam Butler was there to help me with the new GMPP purchase and trade in. He worked with his sales manager and they ultimately offered me what was a fair deal on my trade-in (a gorgeous 2004 Yukon XL Denali) on the awesome new 2007 Yukon XL Denali. My first ever cash vehicle deal -- it was great and Sam was a professional in every respect. In fact, I returned again last year to replace my non-GM daily driver with a 2011 Buick LaCrosse CXS, and Sam was there to help me again. He made sure that the dealer-installed options were ordered in quickly, and that my service appointments for handling the install and final prep were all taken care of. My F&I guy (Mr. Stapleton, I believe) found an awesome rate for financing my vehicle through one of my current banks, and I couldn't be happier with my purchase or my after-sales-care. I could only top my experience here if this last deal would have been a cash deal as well... ;-)

SERVICE:
Comfortable waiting area, free WiFi and coffee, as well as a semi-private business work area you where can set up and take care of your own business while you wait. On top of that, let's not forget the actual service: Koons service advisors are thorough, and I've never had a problem that they couldn't resolve, though I have had to come back for minor adjustments, which was not a big deal to me, as I live fairly close. They treat me with respect and are thorough and quick to take care of each of my three GM vehicles that I have them service. Sign up for the mailing list, and they will email (and snail-mail) useful coupons to you. In fact, Tyson made sure I received the coupon for a free VA State Safety Inspection on my last visit, and takes good care of me on the rare occasions when I need to come on for other non-routine service. I just call ahead, and he fits me in even with relatively short notice.

BOTTOM LINE:
Joyce Koons GM is an excellent dealership that doesn't waste my time screwing around with annoying upselling, and has professional folks both in Sales and in the Service departments who handle my questions and needs quickly and efficiently. I'll continue to make this my one stop for both my new vehicle purchases, and my GM service needs.