So i was just at the guildford mall applestore in ...

So i was just at the guildford mall applestore in Surrey, long story short.

I have an iphone X, it starts heating up randomly and pressing random spots on my phone. I went to apple store 3 days ago they ran some diagnostics on the phone and deemed that the screen had some problem or defect. He tells me that the phone needs a new screen i go okay, he says good news it s free. Come back anytime to get it replaced with 5 days, fast forward i went in today waited an hour and he comes out and tells me that there s liquid damage inside it and that they won t be replacing the screen and it would be $850 for a replacement phone.

Spoke with the manager of this store DALLAS was his name, his explanation was that he assumes at some point this phone was submerged in water.
I asked him what water resistant meant?

He tells me that it means rain water or spraying the phone with water.

I asked him so your assuming I submerged the phone in water, I m telling you what if rain water did infact get into the phone perhaps a manufacturers defect?

He said we don t deal with what IF s

Which is ironic considering he was assuming my phone was submerged into water. I told him his explanation was unacceptable as it s ironic and contradictory to what he said himself.

Wasted my whole day to drive to Surrey under the assumption they would replace my screen like they said they would and have them tell me after an hour that they will not be doing anything at all with my phone.

Definitely would never come back to this apple store nor would i continue to buy another apple product as this customer service was absolutely horrific.

Plenty of nicer quality phones on the market.

I would put 0 stars if google allowed me to do so.