Frank P

Review of Summit Appliances

Zero stars. Bought a beverage fridge from them 2 y...

Zero stars. Bought a beverage fridge from them 2 years ago. It no longer works and can't be fixed because they discontinued the model and no longer make parts to repair it. Don't even get me started on the repair process. Summit's customer service referred me to several repair shops, claiming they fixed Summit appliances. None of them did. Not a single one of the companies given to me by their support staff had anything to do with Summit appliances. Also, it's pretty amazing that they even led me through this process rather than telling me over the phone that my model was unrepairable. They're the only company that makes and sells parts for their stuff. They should know, but I was never informed.

Definite Never Again.

UPDATE: Summit worked with me to replace the fridge with a newer model for less than what any repairs would cost, were they possible, AND they paid to ship the new one to me.

Thank you, Ray!